Géraldine Lüdi presenting «Chatbots: AI-based communication in the digital age»
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Take aways: «Chatbots: AI-based communication in the digital age»

Take aways: «Chatbots: AI-based communication in the digital age»

Chatbots, by now, are not a novelty. But what is it really and what is boosting its rise? Read the take aways!

1

Chatbot is a software that simulates human conversations through a conversational channel

2

Relevance in business context is increased through the usage of Natural language processing (a field of AI focusing on natural language) that enhances capabilities

3

There is a considerable difference between “chatbots” and “virtual assistants”

4

Big tech players provide different cloud-based language services based on similar bot frameworks

5

IBM Watson assistant frameworks build on intent classification, named “entity recognition” and “dialogue flow logic”

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