Chatbots, by now, are not a novelty. But what is it really and what is boosting its rise? Read the take aways!
Chatbot is a software that simulates human conversations through a conversational channel
Relevance in business context is increased through the usage of Natural language processing (a field of AI focusing on natural language) that enhances capabilities
There is a considerable difference between “chatbots” and “virtual assistants”
Big tech players provide different cloud-based language services based on similar bot frameworks
IBM Watson assistant frameworks build on intent classification, named “entity recognition” and “dialogue flow logic”